COMFY EMPATH SHIPPING POLICY
First off, thanks for shopping with me!
This document is created as a guide of my policies and current state of affairs of shipping.
Please note that I neither set the postal rates for Canada Post, nor do I make any money from shipping charges.
Costs are calculated via Canada Post and are current as of June 20th, 2020.
The majority of items in the shop are one-of-a-kind and therefore only available with tracked shipping. This is to give you a tracking number andI guarantee that your parcel will not become lost in the mail and therefore untraceable.
I am happy to offer combined shipping rates for multiples, please contact me if you have any questions!
All items in the shop are 100% guaranteed. ( with the exclusion of the categories listed below )
You can return, refund or exchange.
Buyers are responsible for return shipping costs. If the item is not returned in its original pristine condition with any associated packaging (boxes, ribbon, product cards, etc), the buyer is responsible for any loss in value to be deducted from refund cost.
You will receive a full refund via your method of payment if item is returned to me within 14 days of delivery in the same pristine condition as it was sent out including all Packaging ( boxes / ribbons / product cards / etc. )
*The following items are not eligible for return, refund or exchange
Custom or personalized orders
Intimate items like earrings (for health/hygiene reasons)
Thank you again and please do contact me if you have any questions.